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Inaccurate active minutes and heart rate

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‎10-18-2019 09:15 - last edited on ‎10-20-2019 15:17 by

‎10-18-2019 09:15 - last edited on ‎10-20-2019 15:17 by

Hello,

 

Since the beginning of October my Fitbit Versa has been registering a ridiculous amount of active minutes. Anywhere between 400-700 active minutes a day. The heartrate is registering 130-147 at rest for hours. I am not that excited all day! I have not been able to be active at all this month. This is registering when I'm at a rest position. For example, so far today I have 71 active minutes from sitting and checking emails. Anyone else having this issue?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎10-20-2019 15:16

‎10-20-2019 15:16

Hi @Krazykurlz, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa registering your heart rate and active minutes inaccurately. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-20-2019 15:55

In response to LiliyaFitbit

‎10-20-2019 15:55

I'm experiencing this too. I called Customer Service earlier to no resolution. She advised if not fixed tomorrow, to call back. Sigh. Its causing my calorie burned totals to be 6-7K daily!!! Its so frustrating. I feel this happened around the same time my fitbit did the firmware update. 

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‎10-20-2019 18:45

In response to AnnieBannie01

‎10-20-2019 18:45

Welcome to the Fitbit Community, @AnnieBannie01.

 

Thank you for joining the thread. I am sorry that you are going through the same situation, I totally understand how you are feeling. Since you've been in touch with our Support team regarding this, I'd suggest to keep working with them since they have already all the details of the case and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-22-2019 11:58

In response to AnnieBannie01

‎11-22-2019 11:58

I have the same issue. When I contacted support I was told it was a 'known issue' that they were working on with no estimated time for a solution. So, I have a $200+ fitbit that can only accurately track steps. So disappointed with this!  My watch isn't even a year old.

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