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Inaccurate heart-rate during tennis exercise-Versa 2

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‎06-06-2021 09:25 - last edited on ‎06-07-2021 18:54 by Fitbit Moderator

‎06-06-2021 09:25 - last edited on ‎06-07-2021 18:54 by Fitbit Moderator

I have had my versa 2 for a while abs overall I like the functions. However I notice that when I am playing tennis and have the exercise option selected, the heart rate is very inaccurate - rarely shows a hr over 90, which I know is not true (I have checked it). I tried putting it in my non-dominate arm but with a 2 handed backhand that doesn’t seem to help much. The watch seems to sit in the right spot on my wrist and sometimes I see a suggestion to loosen it for more accurate readings , but if I do that it will flop around on my wrist and that seems like it would be worse. I have reset it but that doesn’t make any difference.Any suggestions? 

 

Moderator edit: updated subject for clarity

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‎06-07-2021 18:53

‎06-07-2021 18:53

Thank you for visiting the Fitbit Community, @KarenKeet.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

 

If you have followed these tips to resolve heart-rate tracking issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Please let us know if you have any questions.

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