help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate heart rate readings on Versa.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2019 18:18 - last edited on ‎03-26-2019 07:27 by Moderator Alum

‎03-25-2019 18:18 - last edited on ‎03-26-2019 07:27 by Moderator Alum

My Fitbit HR is so inaccurate. Says my HR is 151 just sitting here. I have not had any issues, but the last 2 days the HR has been all over the chart. I have powered it off and restarted it with no luck.

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎03-26-2019 07:29

‎03-26-2019 07:29

Hello @Brandi1087 I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, did you restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen or did you turn it off by going to the Settings app > About > Shutdown?

 

Now, at this moment, I would like to ask you to go to the Settings app in your watch and tap on Heart Rate to turn it off. Then, restart your Versa again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, go back to the Settings app and turn on Heart Rate again. 

 

Monitor it for the next few days and let us know if you see an improvement. Thanks for your patience and understanding, have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎03-29-2019 06:44

‎03-29-2019 06:44

I have completed a shut down and a factory reset without it being successful. I also un installed and re installed the Fitbit app.

 

Anything else?

 

Second time having issues with Fitbit Versa.

Best Answer
0 Votes

‎03-29-2019 06:47

In response to MarcoGFitbit

‎03-29-2019 06:47

I have completed a shut down and a factory reset. I have also un installed and re installed the fit bit app without being successful.

 

Anything else?

 

Second time having issues with Fitbit versa.

Best Answer
0 Votes

‎03-29-2019 07:23

In response to Brandi1087

‎03-29-2019 07:23

Hi, restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons, Usually this solves the problem. Good luck!!

Best Answer
0 Votes

‎03-29-2019 13:23

In response to SunsetRunner

‎03-29-2019 13:23

My Fitbit has been re started so many times. I even left it powered off for a day. Just over it already. 

Also have had the HR monitor off for a few days so it dont affect all my other stats.

Best Answer
0 Votes

‎03-29-2019 13:52

In response to Brandi1087

‎03-29-2019 13:52

Hi, since you tried all the known actions to solve the problem, it's time to contact Customer Support, maybe there is something wrong with the HR sensor. If I really helped you, see my signature. Thanks.

Best Answer
0 Votes