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Inaccurate sleep and GPS tracking-Versa 2

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‎04-14-2021 04:09 - last edited on ‎04-14-2021 17:22 by Fitbit Moderator

‎04-14-2021 04:09 - last edited on ‎04-14-2021 17:22 by Fitbit Moderator

My Versa 2 won’t ‘connect’ when I choose an exercise option and does not track distance properly. (Off by a full Kilometre on a 5km walk it registered 4km) Also sleep tracking is wayyyyyy off. Is it time for a newer version or is there a fix for this. 

 

Moderator edit: updated subject for clarity

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‎04-14-2021 17:21

‎04-14-2021 17:21

Welcome to the Fitbit Community, @SuzeRudolf.

 

Thank you for the information provided.

 

For instructions on how to resolve difficulties with GPS, please visit this article and open the menu "Why isn't GPS working on my Fitbit device?".

 

Regarding the issue with sleep tracking, please make sure to track your sleep by following these instructions.

 

In addition, you can restart your Fitbit Versa 2 by following these steps.

 

If you have any question, please let us know.

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