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Incorrect distance and flooe climbing Calculations on Versa 2

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‎12-07-2019 14:15

‎12-07-2019 14:15

Hi,

I have been using Versa 2 since 1st week of October 2019. I have been running on Threadmill since then. Till 2 weeks before i have seen accurate calcuation in distance i run on it. It matches sames as Threadmill in watch. But in last 2 weeks i see watch alwayd shows 200-300 meters lesser. There isnt ant changes made in watch or app or phone settings. Please can you advise?

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‎12-09-2019 09:08 - last edited on ‎06-20-2025 04:04 by Fitbit Moderator

‎12-09-2019 09:08 - last edited on ‎06-20-2025 04:04 by Fitbit Moderator

@BALAGANAPATHY A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your distance and floor calculation. Your device uses the number of steps and stride length to calculate the distance. You can improve the accuracy by measuring and logging your stride length. Feel free to use these instructions to do this. Also in your particular case make sure you aren't grabbing the hand rails on the treadmill so the Versa 2 can properly detect all steps taken.

Regarding the floors you didn't mention what type of issue are you having. Could you elaborate on this? Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device where the altimeter is with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (you will need to remove the wristbands). Finally restart it.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-09-2019 13:06

In response to AlvaroFitbit

‎12-09-2019 13:06

Hi,

Its set to Automatic for stride length. It works great when i run at 8.5 kmph. When the speed is increased then kms slightly get reduced. Example, i run 4.3 kms distance but versa will show 4.0-4.1 kms. I dont hold rails in threadmill.

Regarding floor climb, today i climbed 7 floors at around 1:45-2pm cet but it didnt reflect. In the late evening around 8:10-8:15 pm, i just climbed up but they were few steps. Usually it doesnt count them as floors because it consists of 4-5 steps here and there. But today it counted it as 7 steps. So floor counting is poor in this model. Ant suggestion?


Regards,
Balaganapathy S
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