Infinity Band for Fitbit 24mm doesn't work for my old Versa 3

[Leahtg]

I've just received a new watchband that I ordered for my Versa 3 that I bought in 2019. There was nothing in the product detail to say that the watchband would only work for Versa 3 from ?? years and older. 

My watch requires the watchbands that are attached with a pin.  The one I ordered is clearly for newer watches.  I had no idea that this would be the case.  

Any idea where I can buy a watchband that works for the old pin system?  And please add more detail so that others don't make the same mistake.

[LZeeW]

@Leahtg   The pin system is used for the Versa/Versa 2/Versa Lite models.  You need to look for third party bands on a site like Amazon or eBay.  Fitbit doesn't stock bands for these discontinued models.  If you bought your band from Fitbit, you can contact Support for a return authorization, but you will probably need to pay the return postage.

BTW, the Versa 3 was released in 2020, so I suspect you have a Versa 2.  A Versa 2 has one side button and the original Versa has three.

[Leahtg]

Hi, thank you for responding.

I definitely have a Versa 3, purchased in Singapore Changi Airport from a
reputable store in August 2019, which is also when I created my Fitbit
account. It has 3 buttons. But sadly it has the pin system for the
watchband.

[LZeeW]

@Leahtg   If your Fitbit has three buttons, then it is a Versa.  The Versa 3 was released in 2020, after you bought your Fitbit.  Also, the Versa 3 doesn't have a physical button.  It has a haptic button, a feature that looks like an indentation, not a real button.

[MarkMM]

@Leahtg, @LZeeW is correct. I have the Versa 1,2, and 3. The Versa 2 doesn't even have 3 buttons. Only the original Versa 1 does. And that's not a bad thing. I think the exercise heart rate worked best on that one.