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Instead of step count I get "NaN,NaN" on the watch face

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‎01-19-2019 11:53

‎01-19-2019 11:53

My Versa continues to be one of the worst purchases of my life. Now it is displaying "NaN,NaN" where it should be displaying today's step count on the watch face. I will not try to get help from Fitbit staff since that will only lead to anger and frustration. What a company! What a product!

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3 REPLIES 3

‎01-19-2019 12:17

‎01-19-2019 12:17

Which clock face?  It could be a problem with a specific one.  Try one of the ones by Fitbit.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-19-2019 20:20

In response to JohnnyRow

‎01-19-2019 20:20

@JohnnyRow I think we are getting close to 1000 watch faces, @jw41 have you though about contacting the developer of the face? They might know.

Best Answer

‎01-19-2019 20:34

In response to Rich_Laue

‎01-19-2019 20:34

@jw41 This is Not a Number error. It is a problem with your clockface. It is not compatible. Change it for a different one as @Rich_Laue and @JohnnyRow have suggested.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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