Intelligenter Wecker funktioniert nicht mehr

[Elena_fit]

Liebes Fitbit-Team,

seit einigen Tagen funktioniert mein intelligenter Wecker nicht mehr und ich werde "lediglich" zu der eingestellten Uhrzeit geweckt (immer um Punkt 7:00 Uhr, niemals im 30-minütigen Zeitfenster davor).

An was kann das liegen?

Grüße,
Elena

[Guy_]

Hi Elena

Probably try making sure that you end scheduled sleep mode before the alarm time.

[Elena_fit]

Hi Guy_

thanks for your answer. I didn‘t change anything regarding the scheduled sleep mode (it’s been deactivated from

the beginning on).. any other idea? 🙂

[Guy_ · Accepted solution]

Apart from restart the watch also go to quick settings, pull down once and pull down again on the watch face and click on the 2 white bars and check your Do not disturb setting [and sleep], it is quite easy to enable them without noticing.

[Elena_fit]

Both disabled. I‘ll try a restart. 

[Guy_]

Also try a phone restart and have a look at your phone settings in case it has an influence, such as do not disturb on the phone perhaps.

[Elena_fit]

Restarted the watch twice in the end and now it works again - thanks for your help!