International warranty

[DRodrigues]

Hi! I would like to know if an item bought in the US has warranty in Europe. I live in Portugal and asked a friend who lives in the US to bring me a Fitbit Versa from Costco. If the product has some problem covered by warranty, can I use it? Thank you!

[RogerBest]

How long ago did you buy the Versa, and do you have the receipt? R-

[DRodrigues]

I haven´t bought it yet, I was hoping to get a good Black Friday deal but since we don´t have Costco in Portugal I was wondering if there is a problem covered by warranty how can I solve it.

[RogerBest · Accepted solution]

Rough guess is if something goes wrong you will have to return it to your friend in the USA for warranty processing. Have a look at the Returns and Warranty section at the bottom of this page - or better give customer service a call and ask them. R-

[DRodrigues]

Thanks, Roger!

I had a look at the warranty section and it seems you are right, the item should be returned to the retailer. Guess I will have to buy it here, I don´t want to risk a faulty item and be stuck with it.

[RogerBest]

No problem. You may find similar Black Friday deals in Portugal. R-

[JuanJoFitbit]

@DRodrigues It's great to see you in our Fitbit Community and thank you for your interest in the Fitbit Versa! I'm glad to hear that you found helpful the information that shared @RogerBest and the Returns & Warranty section.

Don't hesitate to let @RogerBest and me know if you have any other questions. We'll be glad to help!