Is the Fitbit versa no longer supported?

[SunsetRunner]

My Fitbit app shows all of my up to date tracking, however my versa watch is still showing sleep from last week, and also isn’t updating my exercise days even when I used the watch to record my hike. I have looked on bother forums, and have restarted my watch 6+ times, I have removed it from my app and set it back up now three times with no avail. Is Fitbit no longer supporting the versa now that the versa lite is out? Is so that a bummer considering I’ve had this watch less than a year. 

[N8teGee]

Hi @SunsetRunner, welcome to the community.

No, the Fitbit Versa is still very much a supported device. The Versa Lite is just a new addition to the Versa family, which are all current devices.

Is your Versa able to sync with your mobile phone at all? 

[SunsetRunner]

So is there a solution to get the exercise days to show up on the versa watch? Because restarting it 5-6 times as I’ve read in other forums and removing the device from the app and setting it up again has not worked. At. All. I hiked yesterday recorded it on my versa watch, it shows up on the app as one of 6 days of exercise while the watch is showing zero of 6 days. And the sleep is showing from 3/10/19 and today is the 3/18/19 

[N8teGee · Accepted solution]

It sounds as though its an issue with the today app on your device. As you mention you've already tried restarting your Versa multiple times, it doesn't leave us with many other options.

The first thing I would do would be to check if the today app has an update. You can do this by opening the fitbit app on your phone, tapping the account card in the top right corner, tap on Versa, the app tile and then check to see if there is a pink update button next to the today app.

If that doesn't work then I would suggest uninstalling the fitbit app from your phone and then installing it again (it could be a communication issue with the app).

The last resort would be a full factory reset. If you decide to attempt this it's advised to sync your tracker first so that you don't lose any data. Also I would recommend removing the Versa from your account and unpairing from your phones Bluetooth settings before the reset too. 

[SunsetRunner]

Ok so I ended up unpairing the Bluetooth, removed the versa from the Fitbit app, uninstalled and reinstalled the Fitbit app, then reset up and paired my versa, and it seems to be syncing fine now. Thank you for all of your help @N8teGee 

[N8teGee]

Great, I'm glad it's now working again for you 

[Abhi.logic]

Hi, last few months my fitbit is just showing logo. And it askes to. Download Fitbit app to start.

It seems with launches of new Fitbit products, Fitbit kill old products with  softwares

Tried to factory reset multiple times but it shows Activatio. Date 15 Jul 2018.. And not working

[Guy_]

Hi @Abhi.logic - if you factory reset it it is in the same state as when you bought it and needs to be installed. In the app, click profile photo, "+ Set up a Device"

[Abhi.logic]

Thank you.

Actually I tried the setup new device multiple time..

Prior to that I reinstalled, logiged in, Bluetooth refresh.. Etc were all done.

At the end of setup it fails.. Says retry over bluetooth.. Or retry over wifi

Tried all.

[Guy_]

@Abhi.logic- this may be a phone issue, logout of the app, remove the watch from the phone's Bluetooth then restart the phone and watch.

Make sure the watch is on the charger and charging and near the same 2.4GHz wifi source as the phone and retry a new install. It may be necessary to repeat the process [with restarts] more than once.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.