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Is the Versa 2 water proof? Can I swim with it

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‎10-06-2021 06:53

‎10-06-2021 06:53

Hi Guys, does anyone know if the versa 2 is water proof? The regular versa said it was (it has the “swimming” option under exercise even) but it died on my right after swimming, I want to make sure that the versa 2 is in fact waterproof (up to 50 meters as the instructions say)  

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‎10-06-2021 07:29

‎10-06-2021 07:29

Hi, Supposedly its waterproof, but as you found out with the Versa the seal doesn't always last, especially if it gets in hot water, detergent or chemicals. The Versa 2 may be better than the Versa in this respect, who knows.

Author | ch, passion for improvement.

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‎10-10-2021 20:34

‎10-10-2021 20:34

First time swimming in the pool at my new house with my Versa 2 that was 7 months out of warranty.  Not a single problem to that day.  Dried the Fitbit off afterwards according to the instructions.  That night (and for the next 3 days) it would not take a charge.  The battery will not take a charge and will only give me the red battery with the exclamation point when charging.

 

I contacted customer service and they were not able to offer any technical assistance that would address the issue.  I was told that my item was out of warranty and as a good faith gesture they would offer me a discount on a new Fitbit.  As so many have stated in this community before, apparently "water resistant" to 50 meters does not mean the same as "waterproof."  I am angry at Fitbit and feel misled.  The Versa 2 even has a swimming function.  Too bad it seems to kill the device to try to actually use that function in water.

One of the first rules of successful business is that it is far cheaper to keep a customer than to try to get a new one.  The "right" action from a customer service point of view would have been to offer me a replacement and an apology for their device not working according to their specifications.  Instead, Fitbit has taken the "expedient" approach and tried to get me to spend more of my money on a new device.  Fitbit has lost me, and will soon lose my wife as customers.  They will also lose my recommendations to friends and family, gaining poor word of mouth instead.

 

I'm very disappointed in Fitbit as a company.  I'll find something else instead that meets my needs.

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