Is the Versa waterproof?

[faerieflyinfree]

I have seen other topics, however, they are more talking about the Ionic. I'd like to see if anyone has actually gone swimming or showered (doubt the latter) with the Versa on and how did it fair?

I can see with the Ionic the states aren't super accurate however I am not too worried about the stats. I am more wondering about the device itself. Any issues or complications with it post swim or during the swim. I have only had mine a couple of days and have yet to get the guts to sink it.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Sqtanoli , thank you for your reply! I am sorry for the delayed response. 

I appreciate your time and look forward to seeing you around the forums! 

If you have the time, be sure to post in our Discussion boards. Lots of different topics to talk about with other Forum members.

Thanks for stopping by, see you around. 

[Bdesbien]

I spent a lot of money on the Versa so I could track my exercise and honestly thought it would be better than the Apple Watch. The day I got the Versa I took a shower and forgot it was on, but I didn’t think I’d have to worry because “waterproof” but now it won’t hold a charge or even work right. I don’t know how many times I did the exact same thing with the Apple Watch and it never stopped working. Really disappointed as I saved up a bunch of money just for it not to be waterproof like it says. I had such high hopes I threw the receipt away and everything. Probably should just got back to my old Apple Watch unless anyone has any recommendations? The heart rate stopped working doesn’t hold a charge for more than an hour. And I’ve reset the versa multiple times and factory reset it and nothing help. 

[Crad11]

I contacted the shop( Myer) I bought mine from and they replaced my first one without a receipt as it was a gift. My second was replaced by Fitbit. I’m onto number three now.
Good luck
Regards

Cam

[GreenButterfly]

My first Versa went bad after downloading non trusted apps that were not
created by Fitbit. Shut down and locked me out. No reset or anything
worked. Non trusted apps could plant bugs to prevent the versa from working
efficiently. Got myself a replacement and have had no issues ever since.
Hope this helps. Both watches were waterproof.

Kind Regards

Dominique

[Grandma327]

As I have stated previously this watch is definitely not waterproof. The company falsely advertised. They will keep replacing the watch but will not allow you to exchange it unless you pay 50% of the exchange. I am currently saving so I can go with the Apple Watch. Done with Fitbit Versa

[Shayleneyoung]

I would send it back and get them to give you a new one. I had my versa forever now and I shower and swim with it all the time. I haven’t had one issue with it at all!!

Sent from my iPhone

[Shayleneyoung]

Just because it doesn’t work for you and you are having bad luck, doesn’t mean it isn’t water proof. It clearly is. Why else have I had not one trouble or anyone else I know with the versa?? Just return it and buy an Apple Watch or charge 3 if you have such an issue.

Sent from my iPhone

[tesrusch]

Please call customer service and they can get you replacement if the Versa does not reset.

Moderator edit: personal info removed

[Krose13]

Semantics. It should be fine up to 50 meters, per Fitbit. It is not. Fitbit would be better off addressing either the false advertising or or the problem. There’s a pretty big reputational risk in selling a swimproof watch that you can’t actually get wet. 

[Krose13]

Straight from the Fitbit features list for the Versa: “Swimproof & Tracks Swims

Water resistant to 50M for wear in the pool or rain. Tracks laps, duration and calories burned during swim workouts.“

if if you can’t shower, walk in the rain, or swim with it and have it continue to work, it is false advertising. Period.

[LiliyaFitbit]

Welcome to the forums @Bdesbien. It's nice to see you around @Krose13, @tesrusch , @Shayleneyoung , @Grandma327 , @GreenButterfly and @Crad11 .

@Bdesbien thanks so much for taking the time to troubleshoot the issues you're experiencing with your Versa after using it in the shower. I'm sorry to hear about your experience, I totally understand how you are feeling. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the assistance with them, I know they will be glad to help you out and provide you a solution. 

@Crad11 thank you for sharing your experience. I appreciate your time and feedback. 

@GreenButterfly thank you for sharing your experience and feedback. I appreciate your participation in the Forums and hope you continue enjoying your device without any issues. 

@Grandma327 I'm sorry to hear about your experience and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@Shayleneyoung thank you for your helpful tips and suggestions. I am glad to hear you continue enjoying your Versa and reaching your health and wellness goals. 

@tesrusch thank you for your input and suggestion. I appreciate your time and look forward to seeing you around the forums!

@Krose13 As you mentioned correctly, Fitbit Versa is swim-proof in a lake, pool, or ocean (up to 50 meters). Thank you very much for sharing your feedback since this helps us to keep improving. Upon checking with our Support team, I was told that you got in touch with them about this and that they were able to help you.

If you have any questions, feel free to let me know.

[ggoings]

I am going on my third device, the device is not waterproof. It may be water resistant but definitely not waterproof. I would be on my fourth device but I will not accept another device. the second time  I had to replace device I requested to speak with quality control and there is no department within Fitbit. I would like to have the device changed to a different device however I would have to pay 50% of the price for a new device. Not quite fair that the product has not held up to what is advertised and have the consumer pay for a new device.

[ggoings]

I have not even gone swimming in the device and it is not holding up. I have followed the recommendations and dried the device each time I shower in it. After about 3 month time frame the device seals don't hold up and the display goes out. Recommendation to not where it in the water if you want to keep it for a long time. 

[Grandma327]

I agree. As I have said many times on this subject the watch is not waterproof or swim proof. I have had my fourth exchange watch for about three months but I have not done my water aerobics wearing the watch nor have I taken a shower with it on. I have been told that I must be having bad luck with the watches or something but they do not hold up when they get wet

[LiliyaFitbit]

Welcome to the forums @ggoings. It's nice to see you around @Grandma327.

@ggoings I've moved your posts together since you refer to the same issue. I appreciate your participation in the Forums and sharing your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@Grandma327 I appreciate your participation in the Forums and sharing your experience. Please know that we provide feedback to our team based on the Community posts and we are always working on improving our devices and overall environment based on what you share here.

Feel free to reach out if you have any other questions.

[DangerKittie]

Hi there... I've been swimming with my Versa. The first one lasted about
four months, then crapped out. I contacted Fitbit support, and they sent me
a new one. I hadn't been swimming with it very much, as I had surgery in
March - but I started back up again a couple of weeks ago. My second one
just died in the pool (same as the first) and I'm just seeing the black
screen of death right now. I'm chatting with customer service as we speak.
Not a happy camper right now; I am going to ditch this **ahem** and do as you
did, save up for an Apple watch.

[Grandma327]

---

@DangerKittie wrote:
Hi there... I've been swimming with my Versa. The first one lasted about
four months, then crapped out. I contacted Fitbit support, and they sent me
a new one. I hadn't been swimming with it very much, as I had surgery in
March - but I started back up again a couple of weeks ago. My second one
just died in the pool (same as the first) and I'm just seeing the black
screen of death right now. I'm chatting with customer service as we speak.
Not a happy camper right now; I am going to ditch this **ahem** and do as you
did, save up for an Apple watch.

---

Many would like to believe that I am the only person having this problem and that i am having “bad luck “ with the Versa. Thank you for your reply

[DangerKittie]

I am regretting spending $200 on this, and not saving up a bit more and
getting the Apple watch. I don't know anyone who has had issues with their
Apple watch not being swim proof. I don't even dunk my head under the
water, for corn sake. I know the feeling of people thinking you're crazy
and it's not you, ha ha. Have a great day!
Rita

[DangerKittie]

Shaylene, do you actually swim with it? I am beginning to suspect that "waterproof to 50 meters" means you can only go one lap with it before it dies. I'm on my third replacement. I regret buying this item, as I feel I was sold a bill of goods. I do not shower with it, wash dishes with it on, or get it wet in any other way, other than swimming with it - and it does not hold up. Maybe you are lucky and got the only one that is waterproof, but there are plenty of others who are not having your same experience.

[ggoings]

no it is not and it is not waterproof or water resistant up to 50 meters. I am on my fourth Versa (in 13 months) and the longest that it has lasted is 4 months. An occasional splash of water is fine but do not submerge in water unless you want to keep having Fitbit send you another device. I wish they would stop advertising that it is water resistant up to 50 meters. The Versa is not holding up to that specification.