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Issue in getting the App notificatiins

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‎12-01-2018 00:35

‎12-01-2018 00:35

Dear Team, 

I bought fitbit versa 2 days before and done all the setup through fitbit app. Now I am not getting any notifications through any app.I am getting error  that "Notification service not running.A phone restart required to re enable notification on your tracker".After several restart I am not able to fix the issue. Please let me know how should I proceed now.

Best Answer
3 REPLIES 3

‎12-01-2018 05:04

‎12-01-2018 05:04

What phone are you using? It sounds like it might be a compatability issue.

Have a read of THIS Help Article on notification troubleshooting.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-01-2018 21:46

In response to NellyG

‎12-01-2018 21:46

Dear All,

I have tried almost all the probable solution shared in this community but I am not getting any notifications for messages and apps.

please help.

Best Answer

‎12-04-2018 06:47 - last edited on ‎01-28-2025 08:40 by Fitbit Moderator

In response to Pushpesh602

‎12-04-2018 06:47 - last edited on ‎01-28-2025 08:40 by Fitbit Moderator

@Pushpesh602 A warm welcome to our Community! Sorry to hear that you aren't getting notifications on your Versa. You didn't respond to @NellyG question. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

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