04-08-2020 15:29
04-08-2020 15:29
I noticed that my Versa wasn’t showing the HR and my battery drained fast. Looked on the app and saw it stopped monitoring HR yesterday. I’m not seeing any of the sensor strobes. I’ve followed the recommendations of a soft reboot and then factory reset. Soft reboot did nothing. Factory reset didn’t even complete correctly. Now not only is the HR not working but now it won’t let me do any swiping motions to go to anything else. Any help is greatly appreciated.
04-09-2020 00:13
04-09-2020 00:13
Hi @heather_kirk Try another factory reset using the buttons this time. If that doesnt resolve the issue you will need to contact Customer Support
VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
Helen | Western Australia
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04-09-2020 09:39
04-09-2020 09:39
04-09-2020 10:35
04-09-2020 10:35
That is interesting! I just tried it with mine and it is not working. They must have changed something. I guess you had better contact Support and see if they have a way of triggering a Factory Reset.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-09-2020 12:55
04-09-2020 12:55