Issues with GPS tracking and app crash on Samsung S8

[KelsieDug]

Working fine on my iphone and now i have this s8 it will not track and the app crashes when i go in to it! Very suprised as i was told fitbit worked better on samsung. How can i correct this? 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KelsieDug. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with the GPS tracking on Samsung S8 and the app crash. I am glad to know that it is working fine on your iPhone and appreciate your efforts to resolve this. Thank you for bringing this to our attention. Our engineering team is investigating the issue, all the reports shared from users are very helpful. Be sure to keep your Fitbit device and app up-to-date.

You can double check this article with information about the different factors that can affect connected GPS. 

Let me know if you have any questions. 

[KelsieDug]

I no longer use the iphone and need it to work on my S8 

[LiliyaFitbit]

Hi @KelsieDug, thank you for your reply. 

I appreciate the additional details. I've sent your information to the Customer Support team for them to take a deeper look at this. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[Padrejoquin]

Is this issue fixed? Im having the same problem