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Issues with heart rate monitor, GPS and condensation

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‎10-17-2019 17:34 - last edited on ‎10-21-2019 16:44 by

‎10-17-2019 17:34 - last edited on ‎10-21-2019 16:44 by

I received my Versa for Christmas and have been wearing it every day (mostly). I have aregimented workout routine. I run the same route outside three times a week and alternate on my treadmill. For the past four days my versa has been about 25bpm lower than normal. I have increased my speed to increase heartrate’ and the response is only a couple bpm higher. This happened to me a few months ago, and somehow corrected itself. I have repositioned the band in many ways. It seems like no matter what I do, my bpm hover around 150. I normally hover around 175 to 180. Yesterday, I cleaned the sensors and noticed condensation in one of them. I’m getting frustrated as my workouts aren’t being tracked accurately, and also the gps did not track my last outside run. ????

anyone have any suggestions? I have tried every trouble shooting tip I can find.

 

 

Moderator edit: subject for clarity

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‎10-21-2019 16:43

‎10-21-2019 16:43

Welcome to the Fitbit Community, @ab-e. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issues you're having with your Fitbit Versa. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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