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Issues with heart rate, sync and sleep-Versa

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‎12-18-2018 01:42 - last edited on ‎10-19-2021 17:48 by Fitbit Moderator

‎12-18-2018 01:42 - last edited on ‎10-19-2021 17:48 by Fitbit Moderator

My new Versa is not working properly. As it was working few days ago. My Versa is not calculating the Heartbeat perfectly(about 85 BPM normally), In Morning run I started the run mode in exercises but now as I synced my device it didn't show any data related to it, it is also not tracking my sleep also. Please Help me , it's a new watch...

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-18-2018 06:58

‎12-18-2018 06:58

Hi, try to reboot your watch several times by pressing and holding the left and right lower buttons untill you see the Fitbit logo on your screen. Then release the buttons. If that does not work, I would advice you, since it's a new watch, to contact Customer Service: https://help.fitbit.com/?l=en_US&c=Topics%3ASyncing . Good luck.

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