Issues with hourly step goal and sleep

[RebeccaWL]

My Versa Lite is not syncing with the app properly. For example, the hourly steps say 1/9 for today when my watch says 8/9. In fact, the app says 0/9 for everyday this week when that is not the case. It isn't always getting my sleep stats and the inconsistency has increased over the last month or two. Any recommendations to fix this?

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @RebeccaWL, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Hourly Activity Goal on your Fitbit Versa Lite not matching the app information. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

Regarding the issue with sleep, I recommend doing the following:

1. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
2. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already.
3. Confirm that the watch is snug on your wrist. 

There are several factors that can affect the sleep tracking. I recommend checking this article with helpful information about tracking sleep: How do I track my sleep with my Fitbit device?

If you have any questions, feel free to let me know.