Issues with syncing, sleep and hourly goal

[wrleg]

In order to sync I have to delete and reinstall fitbit app 3-4 times, along with other steps (restarting computer,  playing with the bluetooth, etc). Now my sleep function has stopped working both on my app and Versa and the 250 step marker is not working either. Any ideas? This Versa is only 10 months old. Grrrrrr.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @wrleg, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts, I understand how you are feeling. I would like to confirm if you've tried the complete troubleshooting steps to resolve the syncing issue from this help article: Why won't my Fitbit device sync?

Regarding the issue with the Hourly Activity Goal not working properly, I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I am sorry to hear the sleep function has stopped working both on your app and Versa. In order to investigate further could you please provide more details of the issue? Does your watch stopped tracking your sleep? Do you see the sleep tile on your app? I will be glad to follow up on this. 

Looking forward to your response. 

[wrleg]

I messaged earlier about issues and didn't receive a response, so thank you for taking the time now. I have been experiencing syncing issues for about 2 weeks, although the last week has been the worst. I have deleted and reinstalled the app over a dozen times, messed with my bluetooth before trying anything else, inserted the dongle from my old flex to see if it would help, restarted my laptop numerous times, and even reset my Versa by holding the buttons on the side of it. Whenever I could get a sync(which might have been after reinstalling the app 2-3 times), it was a one time deal and the next time it wouldn't work again. The additional 2 issues listed above were more recent. I was able to get my Sunday night and Wednesday night logs, but not Monday, Tuesday or any day since the Wed. night. The hourly step log was about the same time. I can not find the sleep function on my Versa at all, although I can see that tile and the hourly step tile on my app. The one positive thing I can say is my battery is working longer since it is not forming all the functions for which it was intended. Thanks for listening.

[wrleg]

I don't know if you did something, but I just synced and have my sleep and hourly goal info for today. Yeah! I don't have the missing days, but if this fix holds I'll be happy!!!!!

[wrleg]

No longer bonding or syncing. There's no rhyme or reason. <sigh>

[LiliyaFitbit]

Hi @wrleg, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance. 

[wrleg]

Thank you!

[LiliyaFitbit]

Thank you for your reply, @wrleg.

I am sure our Support team will be glad to investigate the issues using the special tools and help you in the best possible manner. Please keep an eye on your inbox. 

If you have any questions, feel free to let me know.