10-21-2019
22:13
- last edited on
10-22-2019
19:34
by
EdsonFitbit
10-21-2019
22:13
- last edited on
10-22-2019
19:34
by
EdsonFitbit
Hi there, it won't let me download the Spotify app, I have a Versa and it keeps saying to make sure the Fitbit app and versa are up to date. Checked this and they are but yet I cannot download the Spotify app! Any suggestions?
Moderator edit: updated subject for clarity
10-22-2019 19:33
10-22-2019 19:33
@SpotifyApp Welcome to the Fitbit Community.
I'm sorry to hear that you are having difficulties to download the Spotify app. Thank you for making sure the Fitbit app and your Fitbit Versa are up to date.
Currently, the latest firmware version of your watch is 68.9.15. You can see the version that you have if you go online to fitbit.com > Settings > Devices.
Please verify on the online Dashboard if you have the latest version. If necessary, you can update your watch by following the instructions on the article How do I update my Fitbit device?
To install and manage apps on your watch, please visit this site.
If you have any question, please don't hesitate to contact us back.
Have you received the answer you were looking for? Choose the post as the best answer!
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10-23-2019 19:29
10-23-2019 19:29
Hi mine still says this after everything is updated.....
10-23-2019 19:47
10-23-2019 19:47
@kashipp Welcome to the Fitbit Community.
In order to further investigate this situation, please confirm that you have followed the instructions provided above.
I'll be waiting for your response.
Have you received the answer you were looking for? Choose the post as the best answer!
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10-26-2019 12:49
10-26-2019 12:49
Yes that is the version I have installed
10-28-2019 13:26
10-28-2019 13:26
I do not have the latest version on my fit bit and no updates have become available to me. How can you help me update my fit bit?
10-29-2019 15:05
10-29-2019 15:05
@SpotifyApp @kashipp Thanks for your responses. Sorry for the delayed reply.
For further investigation, please provide us with a picture of the message shown on your end to forward this information to our team.
Please let me know if you have any question.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
10-30-2019 03:32
10-30-2019 03:32
10-30-2019 16:26 - edited 10-30-2019 16:27
10-30-2019 16:26 - edited 10-30-2019 16:27
@Apesee Welcome to the Fitbit Community.
Thank you for trying different troubleshooting steps to try to resolve the issue.
To investigate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.
Feel free to contact us back at any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
11-12-2019 08:15
11-12-2019 08:15
Hi - I’ve had the exact same issues. Done the troubleshooting as well as ensured everything is up to date and I can’t download it. I have the Versa Lite it’s extremely frustrating!
11-12-2019 16:45
11-12-2019 16:45
@SunsetRunner Welcome to the Fitbit Community.
To try to resolve the problem please follow the next instructions:
1. Restart your Fitbit Versa by following these steps.
2. Remove your Versa from the list of Bluetooth devices on your phone.
3. Reboot your phone.
4. Link your Versa to the Bluetooth once again
If this doesn't work please set up your Versa as a replacement watch:
Whether this doesn't resolve the issue you can try from a computer or a different device.
Please let me know if you have any question.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
11-29-2019 17:23
11-29-2019 17:23
hello, I have the versa and I am having this problem too, I tried all these trouble shooting messages and it's not working! If you can help me, thanks!
11-29-2019 17:25
11-29-2019 17:25
also, my versa is version 33.1.30
11-30-2019 06:01
11-30-2019 06:01
I have the versa light and I cannot download the Spotify app. It keeps telling me To make sure you have the latest updates. I don’t have any updates and I have version 38.33.1.30
11-30-2019 06:13
11-30-2019 06:13
I’m in the exactly same scenario.
I bought the Versa Lite edition yesterday and after all updates (same version number as yours) I’m not able to install Spotify.
11-30-2019 06:43
11-30-2019 06:43
i’ve tried troubleshooting in every way possible but it still won’t work
11-30-2019 08:17
11-30-2019 08:17
11-30-2019 08:18
11-30-2019 08:18
how would I do that?
11-30-2019
08:41
- last edited on
12-02-2019
17:03
by
EdsonFitbit
11-30-2019
08:41
- last edited on
12-02-2019
17:03
by
EdsonFitbit
Thank you so much it worked
Moderator edit: all-caps
12-02-2019 17:05
12-02-2019 17:05
@Nick67 @Cclyttle @eluisi Welcome and thank you for visiting the Fitbit Community.
I'm glad to hear that some of you have resolved the issue already. Thank you for letting us know.
If you want to perform a factory reset to your Fitbit Versa you can follow these steps, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch.
If you have any question, please let us know.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!