It won't let me download the Spotify app

[SpotifyApp]

Hi there, it won't let me download the Spotify app, I have a Versa and it keeps saying to make sure the Fitbit app and versa are up to date. Checked this and they are but yet I cannot download the Spotify app! Any suggestions?

Moderator edit: updated subject for clarity

[EdsonFitbit]

@SpotifyApp Welcome to the Fitbit Community.

I'm sorry to hear that you are having difficulties to download the Spotify app. Thank you for making sure the Fitbit app and your Fitbit Versa are up to date.

Currently, the latest firmware version of your watch is 68.9.15. You can see the version that you have if you go online to fitbit.com > Settings > Devices. 

Please verify on the online Dashboard if you have the latest version. If necessary, you can update your watch by following the instructions on the article How do I update my Fitbit device?

To install and manage apps on your watch, please visit this site.

If you have any question, please don't hesitate to contact us back.

[kashipp]

Hi mine still says this after everything is updated.....

[EdsonFitbit]

@kashipp Welcome to the Fitbit Community.

In order to further investigate this situation, please confirm that you have followed the instructions provided above.

I'll be waiting for your response.

[kashipp]

Yes that is the version I have installed

[SpotifyApp]

I do not have the latest version on my fit bit and no updates have become available to me. How can you help me update my fit bit? 

[EdsonFitbit]

@SpotifyApp @kashipp Thanks for your responses. Sorry for the delayed reply.

For further investigation, please provide us with a picture of the message shown on your end to forward this information to our team.

Please let me know if you have any question.

[Apesee]

Could u please help. I bought this specifically for spotify after the ionic
died inspire was a terrible release. I e done every thing even created a
new account and each time i try something new its the same screen

[EdsonFitbit]

@Apesee Welcome to the Fitbit Community.

Thank you for trying different troubleshooting steps to try to resolve the issue.

To investigate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us back at any time.

[SunsetRunner]

Hi - I’ve had the exact same issues. Done the troubleshooting as well as ensured everything is up to date and I can’t download it. I have the Versa Lite it’s extremely frustrating! 

[EdsonFitbit]

@SunsetRunner Welcome to the Fitbit Community.

To try to resolve the problem please follow the next instructions:

1. Restart your Fitbit Versa by following these steps.

2. Remove your Versa from the list of Bluetooth devices on your phone.
3. Reboot your phone.
4. Link your Versa to the Bluetooth once again

If this doesn't work please set up your Versa as a replacement watch:

• On the Fitbit App, tap the profile icon.
• Tap Set Up A New Device
• Choose the Versa and follow the onscreen instructions to continue.

Whether this doesn't resolve the issue you can try from a computer or a different device.

Please let me know if you have any question.

[Nick67]

hello, I have the versa and I am having this problem too, I tried all these trouble shooting messages and it's not working! If you can help me, thanks!

[Nick67]

also, my versa is version 33.1.30

[Cclyttle]

I have the versa light and I cannot download the Spotify app. It keeps telling me To make sure you have the latest updates. I don’t have any updates and I have version  38.33.1.30

[eluisi]

I’m in the exactly same scenario.

I bought the Versa Lite edition yesterday and after all updates (same version number as yours) I’m not able to install Spotify.

[Nick67]

i’ve tried troubleshooting in every way possible but it still won’t work

[Cclyttle]

I got it to work by factory resetting the Fitbit

[Nick67]

how would I do that?

[Nick67]

Thank you so much it worked

Moderator edit: all-caps

[EdsonFitbit]

@Nick67 @Cclyttle @eluisi Welcome and thank you for visiting the Fitbit Community.

I'm glad to hear that some of you have resolved the issue already. Thank you for letting us know.

If you want to perform a factory reset to your Fitbit Versa you can follow these steps, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch.

If you have any question, please let us know.