JLAB Neon not pairing or connecting to Fitbit Versa

[SunsetRunner]

I have a JLAB Neon and it won't pair with my Versa. I've restarted them both but they don't pair. I know that my headphones are not paired with anything else. Could someone please help me?

Spoiler alert:

Spoiler

it's really annoying

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your JLAB Neon headphones to your Versa. Thank you for efforts to resolve this and letting me know that you've already tried to restart your watch and headphones. I am sorry that you are going through this situation. I would like to confirm if you've followed the instructions to pair new Bluetooth device from this help article: How do I connect Bluetooth audio devices to my Fitbit watch?

Please keep me posted, I'll be around. 

[SunsetRunner]

Yes, I've restarted, and also, I know how to connect Bluetooth because I have done it with another device before.

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner. 

I appreciate your efforts. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

I'll be around if you need further assistance.