Just bought a Versa 3 & extra hardware only to find the music feature is crippled!!?

[SunsetRunner]

I thought I was getting something cool and freeing to help enjoy exercise, to listen to my own music, podcasts, independent bands etc, instead I feel I've wasted a day figuring out a convoluted set up only to find the Versa has been deliberately crippled to shunt us in to relying on exploitative American corporate music streaming services. Who exploit musicians and data, just like so many tech corporations now exploit data instead of boosting freedom. I don't know what the justification was, but it is wrong, I feel ripped off and don't wish to run around with another device rigged to data exploiters instead of augmenting our happiness and health first. This increasing approach to tech, of incrementally succumbing to corporate exploitation is actually unhealthy.

Feel like I wasted a day and a chunk of money. Feel like taking a hammer and smashing this thing to pieces.

[Rufous44]

Why don't you simply return it and buy something that better suits you?

[SunsetRunner]

Place wont take returns from opened packaging. An expensive lesson to never trust Fitbit again. They obviously took a chunk of Spotify & others money to sell out user agency & lock in corporate control. I held off getting a fitness tracker as they seemed gimmicky, but from the Fitbit advertising I saw it seemed some fitness apps & portable music would be worth it. Should have got a cheap mp3 player or a Chinese fitness watch at a fraction of the cost - with more health apps. "Music Control" from a phone is useless, the whole point is to be free to run around without risking damaging a phone. What a sham. I can't believe they'd pull this.

[Guy_]

Hi @SunsetRunner  - chat with Fitbit, via Fitbit App, click profile photo, Help & support, Contact Customer support to see if they can resolve anything for you 

[SunsetRunner]

Cheers, however that just appears to loop back to this forum, a twitter link & a women's health contact. The coolest app I can see on this is one I cannot use, because I'm not a woman. The period tracker tech seems pretty cool as it appears to treat women's anatomy as normal. But even that's under threat if these Republican scumbags force their bigotry through law. That will cause shockwaves worldwide. And which way will tech jump, if the little things are sold out already.  Surely with Google's purchase of Fitbit cashflow can't be a problem. Surely the Music App can be switched back on. Or is there some hack available to make this Versa 3 worth the cost? Either way women's autonomy comes first, there needs to be a declaration from these tech companies on just whose side they're on so we know our data is safe and that the concern goes beyond marketing.

[SunsetRunner]

... and the customer support chat thing is a bot ......

[geokaren · Accepted solution]

I agree. I "upgraded" to the versa 3 a few weeks ago and am sorely disappointed. I have music. I do NOT have nor want spotify. I bought mine from amazon and am returning it.

[PammyH]

Just received Versa 3 for my birthday.  Losing music feature is a real bummer. Gaining fun new features but losing the music download feature is no good. Please reconsider.