Just got a random Rainbow Badge??

[swallowaspider]

I just got two emails, one saying that I’d earned a rainbow badge (700+ floors in a day) and the cloud badge (8000+ lifetime floors). The thing is, I’ve never even gotten close to 700 floors! My most has been over 50! I checked my dashboard and my account and it says I’ve done my ‘lazy amount’ which was about 4! So it’s not even a glitch that’s shown up on my dashboard (either in the app or on the website). Has anyone else had this? It’s not even that the floors have been misinterpreted, I’ve just suddenly got 2 unearned badges!

[chengineer]

I got the rainbow badge too today (Feb 4, 2019) at 3:58 pm PST. Checked my Fitbit Charge 2, and it said only 25 floors at the time. Looking at my profile in the app, somehow Fitbit registered this 700-floors badge (along with several milestones below it) all earned several months ago in late November. I've never even climbed half that in a day, and am pretty sure I did not see much exercise on that particular day either.

[SteppingJo]

I’ve just got the same thing, the rainbow badge.  Given for a date back in November.  I went back through the dashboard to that date and found it has me down for 3248 floors on that date!  Question is, can this be fixed?

[swallowaspider]

I’ve just re-checked my badges. I have all the ones below 700 too and the Rainbow badge is dated back in November as well! Fitbit definitely needs to do something about this.

[swallowaspider]

It seems that we’ve all been very active in November... does Fitbit check these forums? Are they likely to see this to know it needs fixing?

[chengineer]

Do either of you have the Nokia/Withings smart scale by any chance? Mine hasn't been syncing with Fitbit for the last week, and apparently something changed back in November, so not sure if the issue is related to this gratuitous rainbow badge grant: https://community.fitbit.com/t5/Third-Party-Integrations/How-to-use-Nokia-Withings-scale-Healthmate-...

[HeydyF]

Hey guys, @chengineer, @chengineer and @SteppingJo, I hope you are doin' fine! I appreciate you have brought this issue to our attention. Our team is already aware of this and working towards a solution, so please be patient while this get resolved. 🙂 

If you have further questions or comments, let me know! 

[KateFitbit · Accepted solution]

@chengineer, @chengineer and @SteppingJo, Following up on @HeydyF's post, I reached out to the team. It looks like there was an excessive amount of floors reported on that day for each of you. 

If you would like for me to remove the excess badges, I can do that. Please PM me and let me know which badges to remove. 

[mlt123]

So, I think there may be a problem in the Fitbit matrix. I received a message today 2/5/19 telling me that on 11/29/18 I earned a rainbow badge for climbing 700 floors!! I went back to that date and looked at my stats and it shows a total of 1,828 floors climbed. Not sure how that was possible on a random Thursday from my desk at work. Just saying. Just thought that I'd throw out there that there seems to be something funky going on...

[justbeth82]

I got the same thing for back in November but got it today 

[jen051279]

I got the same thing and it has credited me on that day in novemeber as having over 60 miles. I would like my miles corrected as I link these miles to other things and use the totals for the year

[WendyB]

@mlt123  I moved your post to this thread where it is being discussed. Hopefully it will be taken care of for you

[DemAkasha]

I also got this badge notification today 

[Nickster1265]

I got the badge today, too. It seems like some database update caused a problem... My daily max flights is around 30 to 50. This is off by an order of magnitude which likely means there is something wrong.

[SarahYel]

KateFitbit, I'm unsure how to send you a direct message requesting that the Rollercoaster through Rainbow daily floor badges and all the lifetime floor badges be removed from my profile (it says they were earned on 11/29/2018. Thank you!

[CJHeizer]

Yes  It showed that I did over 7,000 floors around November 26. Could you remove the extra floors and the badges too.

I don't know how to PM you in this system.

Thanks in advance!

Chris Heizer

[MarcoGFitbit]

Hello @mlt123, @jen051279, @DemAkasha, @Nickster1265, and @SarahYel, thanks for joining the conversation. It's nice to see you too @justbeth82 and @CJHeizer, I hope you're doing well. Thanks for your help @WendyB. 

I appreciate your participation in the Forums and for reporting this situation to us. As @KateFitbit mentioned, you can PM her so she can assist you further in removing these badges. To contact them through a private message, tap on her portrait and you will go to her profile, in here you will be able to see a button that says "Send a Message"

I hope this can be helpful, have a great day! 

[Brigitte3.0]

Beste @KateFitbit, ik heb per ongeluk verkeerd gewicht ingevuld, en daardoor mega veel badges gekregen. Onterecht. Zou je deze gewichtsbadges allemaal voor mij kunnen verwijderen?

Alvast mijn dank.

Groet, Brigitte 

[MarcoGFitbit]

Hello @Brigitte3.0 thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

Thanks for joining us, however we currently aren't staffed to provide support in Dutch for the Community.

We'll be happy to assist you in English, French, German, Italian and Spanish while we work to provide support in additional languages.

We apologize for the inconvenience, please feel free to reply. 

[Brigitte3.0]

Hello Marco,

Sorry i didn't know that. I will do my best in Englisch. Currently i have changed my weight but i did it wrong and get so many badges. I would like to delete all this badges because i did not earned them. And it's not true.