Just the Fitbit logo on the screen

[MaryGailTwilley]

I've tried turning it off. I've tried the factory reset. Nothing is working.  All my fitbit versa shows is the fitbit logo, nothing else is happening. Any advice?

[LiliyaFitbit]

Welcome to the Fitbit Community @MaryGailTwilley. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa showing only the Fitbit logo. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they assisted you with this matter. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Sketch47]

I have the same problem. Just the Fitbit logo keeps appearing on my watch. Tried to shut it off and turn it back on...still seeing the Fitbit logo. Seems like it is stuck in a loop. Can't get back to the watch face....have tried the steps indicated for a solution. No luck. Any other suggestions will be appreciated (Fitbit)...thank you...Michael

[SunsetRunner]

Mine has been doing the same thing since last December 2018. Logo appears and Fitbit not working from 1-10 hours. Purchased in October 2018. I emailed customer support. Since I've been dealing with this for most of ownership, I should've had it replaced months ago. This is the longest it's not reset itself. Synced 12:26pm on Sunday, July 14 and froze on the logo screen immediately after it synced. 

[Sketch47]

Honestly, I’ve enjoyed my Fitbit Versa (purchased it within the last year), but issues like this are VERY! frustrating especially since they never appear to be the result of something I have done or not done.

I truly believe Fitbit should replace my Fitbit Versa and I hope anyone at Fitbit who sees this problem report will contact me via my Email address noted in my Fitbit account.  Again, I would appreciate a replacement FItbit watch…..as trouble shooting problems with the logo showing up (and I’ve already tried the steps recommended to fix this problem) have failed.  I’ll be happy to provide my mailing address to Fitbit in order to receive a replacement Fitbit watch.  Thank you Fitbit for your concern.  Again, I love the product, but absolutely cannot keep trying to fix the problem with my fitbit watch on my end.  I’ve tried over and over.  Thank you….sincerely 

Update:

I spoke to a Fitbit rep (Kelly)….really tried to help me resolve the issue.  I tried the steps she recommended on my iPhone but my watch is still in the logo-loop mode.  Can’t get into the watch settings to even do a factory reset…(which I’d prefer not to do as I will loose all of my data over the last few months).  I have a case number….If anyone at Fitbit would care to help me with this, my case number is.    

At Kelly’s suggestion, I tried the steps she recommended with no luck.  The Fitbit logo keeps appearing on my watch.  Cannot get to the watch face.

Thanks (again) to anyone at Fitbit that can resolve this problem on YOUR end.  Please feel free to send me a replacement Fitbit VERSA if this problem cannot be resolved.  Thanks again.   Have loved the VERSA….but this issue is….a bit stressful.  

Moderator edit: personal info removed and merged replies

[Sketch47]

I’m getting the Fitbit Emails from other users.  Seems there are a bit TOO many issues with the Versa.  Started off working fine…but I’m not one to have to trouble shoot an issue that seems clearly to be associated with the watch itself.  I heard from  someone who as offered a replacement VERSA for 50% off the original price.  Not acceptable.

I’m not one to spend my time trying to resolve issues that I feel should be completely resolved on the Fitbit side.  I’ve never had my VERSA in a pool or the shower.  If it is a software problem unique to VERSA, Fitbit needs resolve issues on their end.  We purchase Fitbit products assuming they will work (trouble free) for a reasonable amount of time….like 2-5 years??  Please note that while my VERSA was working…(for 6 months or so) after I purchased it,.,,,I was in LOVE with it.  Not so much anymore.

I have other things to do during my days rather than try to assist with the repair of glitches inherent in ‘some’  Fitbit products.  Again, I’m trying to be optimistic…and will see if Fitbit contacts me with a new (improved? VERSA).  If they can’t replace the relatively new one I have…(that isn’t working)…or completely resolve the logo-loop issue….. I will discontinue using Fitbit.  I had 6 months of problem free VERSA enjoyment.  Very sincerely 

Update:

I hesitate to mention this….but could there be BUGS!!!! at work within the Fitbit VERSA ????  Too many issues to resolve.  Are we in Beta testing??  Sorry….. I’m truly curious.

Moderator edit: personal info removed and merged replies

[LiliyaFitbit]

Hello @SunsetRunner @Sketch47, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@SunsetRunner thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve the issue and contacting Customer Support. I know they will be glad to help you out and provide a solution, please keep working with them. 

@Sketch47 thanks so much for taking the time to troubleshoot the issue with your device and share your thoughts and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I totally understand how you are feeling as you love your device and would like to continue using it and enjoying its features. Thank you for the information that you've been working with the Support team. I would suggest to keep communication open with them since they have already all the details and special tools to continue assisting you and review your warranty options if needed. 

I'll be around if you need further assistance.