Keeps getting order cancelled message

[SunsetRunner]

I've been trying to pre-oder a Fitbit Versa, but my order keeps getting cancelled. There is no reason given, and the bank cards that I am using are not blocked.

I have tried 4 times now with different cards, and each time I get the confirmed order email, but when I click on the link to find out the status of my order, it tells me that my order has been cancelled.

What is happening?

Thanks,

Craig

Moderator edit: subject for clarity

[SunsetRunner]

I should add that I am trying to order from the UK.

[LovesterUK · Accepted solution]

Have you tried placing your order in a different internet browser or a different computer?? 

I must admit I had a similar issue when I tried to pre-order my Charge 2 (few months ago now!!) It wouldn't let me pre-order, and turned out to be an issue with the system. It is worthwhile e-mailing FitBit support about it, as I did and they got back to me quickly, and resolved the issue - as they weren't actually aware of it.

[SunsetRunner]

I mainly use Google Chrome for web browsing.  Thanks for mentioning the email support - I shall contact them.

[LovesterUK]

Worked a treat for me, and they should be able to sort you out.

Then you can join the pre-ordered Versa gang!!