help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Kids using Versa, why can kids not log in with their legit age?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2019 09:45 - last edited on ‎12-16-2021 03:55 by Moderator Alum

‎05-23-2019 09:45 - last edited on ‎12-16-2021 03:55 by Moderator Alum

Why can kids not log in with their legit age?

My kids have saved their money to buy the Versa (didn't want the kids version of iFtbit) yet it won't allow them to put their real age in to create their profile. I am guessing the tracking features are off (heart rate etc) when they are making themselves several years older.

Thoughts or know how to correct this?

Thanks 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
2 REPLIES 2

‎05-23-2019 10:22

‎05-23-2019 10:22

Hello @CStruth and a warm welcome.  If you are in the US, a child must be age 13 and older to have his/her account.  The reason is that Fitbit data must be compliant with COPPA, the Children's Online Privacy and Protection Act.  The Ace/Ace 2 are the only devices that are COPPA compliant.  Users in any other country must check on their own specific ages for laws regarding digital privacy protection.  It is my understanding that these laws can have a minimum age of 16 (in some countries) for privacy protection.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎05-23-2019 12:26

In response to LZeeW

‎05-23-2019 12:26

Thanks for explaining.
I guess my kids will have to get false numbers for the next few years.
Thanks again for your help.
Best Answer