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LED lights and heart rate monitoring not working

‎04-22-2024 13:11

‎04-22-2024 13:11

My LED lights are off and there is no reading for heart rate.

I have tried resetting by holding the button for sometime, factory reset and turning device off and on. Nothing has worked so far. What else can I try?

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‎04-22-2024 19:11

‎04-22-2024 19:11

Hi @HobbyPhotog - if you factory reset it (which has the default settings of heart rate on (once it has been setup again) then the watch has developed a fault.

You can always chat via the Fitbit App, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

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‎04-23-2024 03:28

‎04-23-2024 03:28

I had this too. Customer support said to buy a new watch. I've just been using it without the heart rate monitor since but I won't be buying another fitbit after this one fully gives up.

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