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Lap settings not getting saved in watch.

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‎05-22-2019 07:34 - last edited on ‎05-23-2019 06:06 by Moderator Alum

‎05-22-2019 07:34 - last edited on ‎05-23-2019 06:06 by Moderator Alum

Every time I end a hike after setting the "lap every" setting to 1.0 mile, the next time I use hike, it reverts back to 0.5 mile.  Why won't it save the setting?

 

Moderator Edit: Clarified Subject.

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‎05-23-2019 06:08 - last edited on ‎03-07-2025 10:17 by Fitbit Moderator

‎05-23-2019 06:08 - last edited on ‎03-07-2025 10:17 by Fitbit Moderator

Hello @bbran I hope you're doing well, it's nice to see you around the Fitbit Community. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-05-2019 17:44

In response to MarcoGFitbit

‎11-05-2019 17:44

Has this issue been resolved yet? I noticed the problem was noted back in May and I have the same issue. Very frustrating having to reset to 1.0 before every run. Love my new Versa 2 but would really like to be able to save my setting.

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‎11-05-2019 18:03

In response to NMRunner

‎11-05-2019 18:03

It seems, given they came out with a recent update, that they weren't concerned enough to include a fix in that update.

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‎06-09-2020 07:56

In response to MarcoGFitbit

‎06-09-2020 07:56

Interesting.  Over a year and at least three updates and no fix.  Hmmm.  What does that suggest?

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