Late vibration for calls

[beverleyb]

This used to work fine on my Versa 3, but lately the watch has not been vibrating when I receive a call.

I have done all the turn off and restart things. It does vibrate now, but so late that the call has gone to voicemail by the time the watch finally starts to vibrate.

Anyone know how I can fix this?

[Guy_ · Accepted solution]

Hi @beverleyb  - did you also restart your phone? It's often forgotten.

[beverleyb]

Yes I did, several times in the end 😊

[Guy_]

@beverleyb  - is it receiving notifications? In any case check for a syncing issue - Why won't my Fitbit device sync? 

Also try the useful SimpleCheckUp app. This will tell you if its connecting to the Fitbit App, directly on the watch, so if you miss a call see whether the app can connect to the phone with the test connection option.

It also tells you when you last synced, if that is a long time ago make sure that the Fitbit App and Bluetooth are not being shutdown because of the battery saving on your phone.

You can test if an incoming call is detected when the Fitbit App is being displayed on the phone. If that works then probably your Fitbit App is not running in background as it should.

[beverleyb]

Thank you Guy. It is all syncing. The call displays on my watch face, but with no vibration until after about five rings or so, by which time the call has gone to voicemail.

I have my phone on silent pretty much all the time, so I am missing lots of calls.

It used to work fine and was brilliant 😔

[Guy_]

@beverleyb  - what happens when the phone is on low volume instead of silent? Is there a lag?

[beverleyb]

Tried putting it on low volume, with much restarting of phone and watch. Nothing, didn't even display on watch face, never mind vibrate!

Have put the phone back on zero volume and it's sort of working, but the vibrate is still at least four rings behind everything else 🤷‍:female_sign:

[Guy_]

@beverleyb  - seems like a syncing issue - what does SimpleCheckup say for the syncing test?

[beverleyb]

Simple checkup says everything is fine. But it is not.

I've noticed my watch does not vibrate either anymore when (for example) I reach 10k steps

[Guy_]

@beverleyb  - there a few things in the Fitbit App that could be problematic.

You could try the following if you have an Android phone

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit Stop

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Restart the watch and the phone.

Logout again and login, go to the home screen on the phone and click on the popup which will pair and link the watch.

Then try again.

This may help.

If not, for your specific phone probably best to contact Fitbit Support directly. They may be able to guide you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.