help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Leather and "thinner" bands continue to disconnect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2022 08:27 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

‎06-24-2022 08:27 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

Long time FitBit customer but notice my new (and very nice looking) new bands simply disconnect from the watch at various times.  Thus far only when sleeping or once in the car when driving.  I believe it may be a design flaw as even though FitBit has sent a replacement, the thinner (or so it seems) bands just disconnect easily.  

 

Any fix?  

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-26-2022 08:33

‎06-26-2022 08:33

Do the original bands still work?

Best Answer
0 Votes

‎06-27-2022 08:10

In response to SunsetRunner

‎06-27-2022 08:10

They do - It seems, at the end, they are a better fit into the watch itself.  seemingly thicker or without much "play"

Best Answer
0 Votes