help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Light bleed and black screen on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2019 06:51

‎10-29-2019 06:51

Hello my friends, my Fitbit Versa has a light bleed and ghost touch, then I got a black screen. I know the watch is working because it still vibrates, but it doesn't show anything on screen. I tried to restart, but nothing happened. I don't know what to do. It's out of warranty and I live in Brazil. Can someone help me with that? I found this picture of a Versa with light bleed here on the forum, that's what happened with mine. Thank you! 

Screenshot_20191029-103307216_1.jpg

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-30-2019 11:48 - last edited on ‎05-17-2025 13:40 by Fitbit Moderator

‎10-30-2019 11:48 - last edited on ‎05-17-2025 13:40 by Fitbit Moderator

@rhbcobretti Welcome to the Fitbit Community! It's great to have you here!

Let me help you with you unresponsive Versa and thank you for troubleshooting this issue. Only our Support team can provide replacement or other options and since the troubleshoots didn't work then the best course of action is to reach out to them. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-30-2019 13:41

In response to AlvaroFitbit

‎10-30-2019 13:41

Thank you! 

 

I'll wait for the support.

Best Answer
0 Votes