Lights on the back of Versa not turning on

[Burt9950]

Heart rate stopped working no lights on back of watch. Tried resetting and nothing happens.

Moderator Edit: Updated subject for clarity.

[MarcoGFitbit]

Hello @Burt9950 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know you've already restarted your device. At this moment, I would like to ask you to go to the Settings app in your Versa and scroll down until you see Heart Rate, make sure it's ON. If it's already ON and the lights are still not flashing, turn them off, restart your Versa again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and then turn them on.

Thanks for your patience and understanding, give this a try and let us know the outcome. 

[Burt9950]

I did as you suggested and still no response. No heart rate or lights. Also
my sleep tracker stop working on Monday. Heart rate stopped yesterday

[Burt9950]

I did as you suggested and still no heart rate or lights on back also the sleep tracking stop working on Monday. 

[MarcoGFitbit]

Hello @Burt9950 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let us know you've already tried the troubleshooting steps provided earlier. At this moment, I have reached out our Support Team and it seems you have already created a case with them. Note that from now on they will handle your case, so if you have already received a response from them and need further assistance, please reply to them. 

Thanks for your patience and understanding, have a great day! 

[Jackie6810]

Mine is the same as the gentleman you are dealing with.  I have checked everything is on and re set up my watch to no avail.  Please help!

[Burt9950]

I purchased my fitbit through Amazon and they sent me a new fitbit the next day. I didn't get anywhere with fitbit on resolving the issue. They were giving me the run around and nothing they did worked. I'm glad I got it thru Amazon.

[JTL2021]

I think this is what I am going to end up doing.  I keep being told to do a factory reset on a watch that does not respond.

[magsyknocker]

Hi mine is now doing this cant get logo off screen. No lights on back. This is my second fitbit that has done this. Im assuming its now knackered and will have to be replaced?! 

[Tulipgirl1977]

I am getting the same thing. This is my 2nd one. 

[Tulipgirl1977]

I did this also and it still didn't work 

[LL-K]

My Fitbit versa did the same thing after 15 months. I don’t think this product was very robust as it just stopped working for no obvious reason. This was probably my 6th Fitbit and I am becoming more and more frustrated with the time they last. 

[Ahsoka2023]

I’m having the same issue! I have tried everything suggested to troubleshoot and nothing is working. This is extremely disappointing with all the changes that have happened recently I’ll be looking for another watch with another company and many years of being a loyal customer 

[Ckruxa]

So I also tried all troubleshooting available and didn't work. In addition, I couldn't get any costumer support because I'm not based on the US? 

How do I fix this?

Is this not possible? 

This is ridiculous!!

[lorrijaye]

I am having the same issue, just started this week, have had the fit bit for about 15 months.  I am not happy apparently the life of the unit is about 15 months. spent 30 minutes on chat, did everything they said, ended with do the update and it will work, did the update and it did not.

very frustrated, loved my versa2 it was my first experience with fit bit but I used the bpm and sleep the most to monitor things and that don't work, oh well, don't think I will buy another fitbit, if about a year is the best you can expect.

[Burt9950]

I got mine through Amazon and they replaced it Fitbit was not helpful

[lorrijaye]

Wish I had done that or bought the extra 2 year warranty, I bought it through a work thing.

[Ckruxa]

I totally get it. I was very disappointed that their solution was to get a new one. Totally lost my confidence in the product. 

There is no assistance for fixing the problem.

[AndreaFitbit]

Hello everybody!

Thanks for reaching out regarding this situation with the Fitbit Versa. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out!

We will be closing this thread, there will be no option for future replies. Please direct to customer support.