Lines all across my Versa screen

[shelleymak6376]

My versa has been working perfectly until just a minute ago.  Looked down and it has lines all across the screen.  What is happening?

[SunsetRunner]

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Normally this procedure solves a lot of Versa problems. If this does not solve your screen issue, contact Customer Support and mention that you already did the "restart procedure". 

[shelleymak6376]

Thanks for the Info.  When I went back to check my versa to restart...it was already dead.  It would not power on at all.  Called customer support and I was eligible for a new one!  Yay!  

[SunsetRunner]

Hi, good to read. If you think I really helped you, see my signature. Thanks.

[JuanJoFitbit]

@shelleymak6376 It's great to see you in our Fitbit Community! As @SunsetRunner mentioned, I'm also glad to hear that our Customer Support team sent you a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.3

Hope to see you in our Fitbit Community more often!