Lines on Versa 2 display after update

[DStewart73]

Woke up this morning to a white Vertical line on the left side of my screen! I have done nothing out of the ordinary . I just woke up and my Fitbit versa 2 was like this! Please advise! I see some others are having the exact same problem.  I haven't even had mine a whole year yet so it seems it's an update issue!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DStewart73, welcome to the Community Forums.

Thanks for bringing this to our attention, I understand how frustrating this issue can be for you. To fix the display of your Versa 2 I'd recommend our restart process and then please change the clock face of your device following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.

I'll be here if further assistance is needed.

[DStewart73]

Yes I've already done all that and now they are worse!!

[SunsetRunner]

I am one of those people with the exact same problem. Did all the troubleshooting steps recommended by Fitbit only to have made the problem worse.

[DStewart73]

Woke up this morning to my screen almost completely wiped out with these
lines now!!

[Melissaac]

I’m having the same issue and keep getting the run around. I have tried restarting and the clock face isn’t a new one. I’m close to the 1 year warranty being over and am afraid that is why there is no solution. Any advice on how to start a warranty exchange?

[RicardoFitbit]

Hello again, it's a pleasure for me to continue providing assistance with this situation.

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post, I'm sorry to know that the issue wasn't solved. That said, I'd recommend you guys to contact our Customer Support team directly here to receive further assistance with your Fitbit devices. I can also create tickets for you if necessary, just let me know and I'll gladly proceed.

I'll be around.