Locked device due to being reported stolen

[Saintsfc81]

Hi

after receiving a new phone I had to set up my Versa again on the app as it wasn’t syncing after putting in the code I receive a message stating my Fitbit is locked due to being reported stolen. I now can no longer use the Fitbit. The fitbit was brought as a Christmas present and I had no issues on my old phone. Can anyone advise on next steps as I can no longer use my Versa

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Saintsfc81. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa being locked after trying to set it up on your new phone. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance.

[Saintsfc81 · Accepted solution]

All sorted 

[LiliyaFitbit]

Thank you for your reply @Saintsfc81.

I am glad to hear the issue was resolved. Thank you for your time and efforts.  

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!

[humanis]

How do you get a stolen Fitbit blacklisted as stolen? My versa was stolen last week and support has not been helpful

[Divi19]

Having same problem with my iconic. Please help me solve it 

and I need to by tomorrow so please try to help as quickly as possible