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Locked out of Versa

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‎01-27-2019 03:56

‎01-27-2019 03:56

I was locked out of my Versa whilst trying to change bands.  I attempted multiple times to unlock using my phone but this did not work.  I removed the app from my phone (now realise this was a huge error) and cannot use phone to unlock.  I have tried the 3 button reset numerous times but this does not work either.  The Versa is now completely useless as the time is incorrect.  I know other people have had similar problems but has anyone actually found a solution.  I have tried 2 people at Fitbit and they do not have any other suggestions.  I am ready to return the product.

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‎01-27-2019 08:39

‎01-27-2019 08:39

Hi, have you read this article regarding locking and unlocking your device? If yes, and nothing else works to unlock your Versa, contact Customer Support. Good luck!!

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