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Locked out of fitbit

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Hi, 

Ia have a fitbit versa 2, I recently changed the strap on my watch and while doing it got locked out of my watch due to incorrect pin and now my watch states states to "unlock with phone". I went onto the pin section on the app on my phone to reset it however this page kept saying there was an error and wouldn't load the page. I tried uninstalling etc but the page just wouldn't work. So next I removed the device from the app however stupidly didn't think the when trying to log back on it sends a pin to my watch but of course can't see it because it just states "unlock with phone" so now I can't add my watch onto my phone or unlock it. 

I have tried to do factory reset where you hold it for 8 seconds release and then hold again but that is not working. 

 

What should I do? 

Thank you 

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2 REPLIES 2

I'm having the same problem, I took it off charge last night and it now won't let me do anything 

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I've just reset my password on wallet and now my Fitbit is unlocked again so worth a try

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