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Locked out of my Versa!

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‎07-29-2019 12:15

‎07-29-2019 12:15

Hi, I have a Versa and my daughter managed to lock me out! My bluetooth wouldn't connect so I couldn't unlock it. After resetting everything and deleting my Versa from my account (big mistake!) my phone is now finding my Versa, however I cant get my fitbit to show me the code to set it up again. All I get is the 'unlock with your phone' message. Please help!!! 

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4 REPLIES 4

‎07-29-2019 13:11

‎07-29-2019 13:11

I do wish Fitbit responds to this question as this is me currently  and I'm desperate for help!!!

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‎07-29-2019 13:41

In response to Chidy

‎07-29-2019 13:41

I'm glad it's not just me, its driving me crazy! Fingers crossed we get a solution!!! 🤪

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‎07-29-2019 13:52

In response to Emsyview

‎07-29-2019 13:52

It's driving me mad!!! We need solution ASAP.
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‎08-14-2019 04:53

In response to Chidy

‎08-14-2019 04:53

Just to update,

 

Ended up trouble shooting with fitbit and still couldn't get the Versa to unlock. They have kindly sent a brand new one out to me! 

 

Great Service! 😁

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