Log food, time and steps issues

[heidi0034]

Hi, had a few problems recently I charged my Fitbit Versa the other day it changed the time on my clock face, then the food log not staying in when you log it and the other problem was steps not recording please help as I don’t know if I got a gremlin in my Versa. Advice would be great!

Moderator edit: subject for clarity

[ACG]

Fitbit is saying they are having issues with food logging. 

Please see this link for more information. 

food-input-issues

[AlejandraFitbit]

It's great to welcome you @heidi0034 and @ACG thanks for stopping by.

I will be great to help you with the issues you are experiencing with your Versa:

• Food log: As our friend mentioned, we are aware of an issue which is causing irregularities with food logging on iOS 2.53. While we investigate, we recommend logging food via the fitbit.com dashboard. Visit this discussion for updates.
• Time: Keep in mind that in order to have your timezone updated, your Versa needs to be constantly syncing. If the issue is directly with syncing, follow the instructions provide in the help article Why won't my Fitbit device sync?.
• Steps: If you haven't tried to restart your Fitbit, I recommend restarting it and test it.

Let me know how it goes. 

[ErickFitbit · Accepted solution]

Hey everyone -- This issue has been resolved. Please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix.

I'll be closing this thread to prevent duplicates. If you are experiencing any new issues with food logging, please start a new thread.