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Lost data for the last 10 days

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‎12-28-2020 06:44 - last edited on ‎12-28-2020 20:20 by Fitbit Moderator

‎12-28-2020 06:44 - last edited on ‎12-28-2020 20:20 by Fitbit Moderator

My Versa lite has lost all data for the last 10 days. All data there before but not since 16th December. It was all there yesterday, but not today! device has synced and i onlyy have one account

 

Moderator Edit: Clarified subject

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‎12-28-2020 20:19

‎12-28-2020 20:19

Hi @davidpgv, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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