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Lost my Versa 3 after swimming

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‎07-08-2022 18:57 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-08-2022 18:57 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

I was swimming and the band fell off.  I was in a lake and was unable to save the watch.  I feel that this was a malfunction of the original watch band and was wondering if anyone else had same issue.  I would like to think that Fitbit would help me or offer something but I am finding it difficult to contact someone to help me.  I am super active and have never had this issue before I have even surfed in my prior Fitbits.  I only had this watch about a month 😢

 

 

Moderator Edit: Clarified subject

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‎07-09-2022 05:30 - edited ‎11-20-2023 13:36

‎07-09-2022 05:30 - edited ‎11-20-2023 13:36

Hi there, @Esober7. Welcome to the Community Forums. I'm sorry to hear about your lost Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎07-13-2022 05:37

In response to MarreFitbit

‎07-13-2022 05:37

So I received a 35% discount code and the code does not work, I am assuming because they are on sale right now.  However I can get it cheaper on Amazon right now.  Not a great deal and disappointing.  I will likely not be using Fitbit in the future.  

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