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Lost my Versa 3 due to band issues

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‎08-10-2022 15:08 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-10-2022 15:08 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

I am seriously disappointed with my experience of the Fitbit versa3. 

 

My watch fell off my wrist without my noticing and I defo blame the band. I've read so many reviews about the band not being secure but I thought it would be okay till I ordered a different one. I was wrong! Owned the watch for about three weeks before it disappeared.

 

Fell of my wrist and by the time I realised it was long gone. How can a band just ping open like that? So many people have complained about this and have broken screens. I don't know what's worse. Broken screen or completely lost. 

 

 

What a waste of money. And the time I did have it there were so many issue. Hugely disappointed. Wish there was something I could do about it. Have resorted to sharing my woes here 😞 

 

Update: My Fitbit fell off wrists without my noticing and I've lost it!!!! Only fee weeks after purchasing. I defo blame the strap. **ahem** that was a waste of money.

 

Moderator Edit: Clarified subject & Merged posts

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‎08-10-2022 21:25

‎08-10-2022 21:25

@Sueling check with your credit card company. Many of them give a warranty for lost, broken or stolen items and we're not even away of it until we call to check.

Stepping in the U.S.A. since September 2013. Android 14

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4 REPLIES 4

‎08-10-2022 21:25

‎08-10-2022 21:25

@Sueling check with your credit card company. Many of them give a warranty for lost, broken or stolen items and we're not even away of it until we call to check.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-11-2022 05:24 - edited ‎08-14-2023 10:43

In response to Odyssey13

‎08-11-2022 05:24 - edited ‎08-14-2023 10:43

Hi there, @Sueling. Welcome to the Community Forums. I'm sorry to hear about your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration. @Odyssey13 Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-11-2022 07:51 - edited ‎08-14-2022 01:30

In response to Odyssey13

‎08-11-2022 07:51 - edited ‎08-14-2022 01:30

I contacted customer service and solution has been found. Thanks for the suggestion. I would certainly suggest calling as opposed to emailing or chat. After being unsussucesful via email and chat I decided to call and spoke to a lovely agent who told me what the first agent did was not exactly correct. So I think a little persistence is needed. 

 

Anyhow we got there in the end. Solution has been found. Happy with the final solution with Fitbit. 

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‎08-11-2022 10:54 - edited ‎07-16-2023 04:00

In response to Sueling

‎08-11-2022 10:54 - edited ‎07-16-2023 04:00

@Sueling I'm glad to hear that our Support Team was able to help you! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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