08-12-2022 04:07
08-12-2022 04:07
Over a week ago my Versa 2 stopped receiving message notifications and I have read all the other articles trying everything suggested. Now after deleting my Versa 2 connection from my Bluetooth and phone, it will not reconnect at all. I have tried everything previously mentioned and now have a half working device.
It all seems to be after the most recent update. Please help as it is so useful at work and not that great at the moment.
08-12-2022 11:36
08-12-2022 11:36
Hello @Martina81
Since you are having difficulty reconnecting your Versa 2 to your phones Bluetooth let’s try just setting up your averse 2 again as a new device. You will not lose any data setting your Fitbit up again as a new device but you will be unable to recover any data that occurred after your last successful sync.
Please follow these steps to set your Versa 2 up again. Please don’t skip a step.
😃 I truly hope this gets you connected again and your syncing again. Please come back and let me know how it goes.
08-13-2022 10:48
08-13-2022 10:48
I have tried this before and followed what you said and tried again and still no notifications and won't perform a test call either.
08-13-2022 14:06
08-13-2022 14:06
@Martina81 I’m sorry trying to set up your Versa 2 again as a new device didn’t fix your issue. I would suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I hope they can get this sorted out for you quickly.