help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost notifications and Bluetooth connection Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2022 04:07

‎08-12-2022 04:07

Over a week ago my Versa 2 stopped receiving message notifications and I have read all the other articles trying everything suggested. Now after deleting my Versa 2 connection from my Bluetooth and phone, it will not reconnect at all. I have tried everything previously mentioned and now have a half working device. 

It all seems to be after the most recent update. Please help as it is so useful at work and not that great at the moment.

Best Answer
Labels:
3 REPLIES 3

‎08-12-2022 11:36

‎08-12-2022 11:36

Hello @Martina81 

 

Since you are having difficulty reconnecting your Versa 2 to your phones Bluetooth let’s try just setting up your averse 2 again as a new device. You will not lose any data setting your Fitbit up again as a new device but you will be unable to recover any data that occurred after your last successful sync. 

Please follow these steps to set your Versa 2 up again. Please don’t skip a step. 

  1. On your phone, tap Settings > Bluetooth > now remove Versa 2 by unpairing it if your on an Android device or tap settings>Bluetooth> then tap the blue information icon then tap forget this device if your on an iOS device. If it doesn’t appear anywhere on your Bluetooth proceed to step #2
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.

😃 I truly hope this gets you connected again and your syncing again. Please come back and let me know how it goes. 

Best Answer
0 Votes

‎08-13-2022 10:48

In response to SunsetRunner

‎08-13-2022 10:48

I have tried this before and followed what you said and tried again and still no notifications and won't perform a test call either.

Best Answer
0 Votes

‎08-13-2022 14:06

In response to Martina81

‎08-13-2022 14:06

@Martina81 I’m sorry trying to set up your Versa 2 again as a new device didn’t fix your issue. I would suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I hope they can get this sorted out for you quickly. 

Best Answer
0 Votes