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Lost profile and app logging out

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‎12-20-2019 23:38

‎12-20-2019 23:38

First I lost my original profile and therefore all my data a few weeks ago. I had to create a completely new profile. Now every time I open the app I have to log-in again. 

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‎12-25-2019 11:04 - last edited on ‎05-16-2025 08:30 by Fitbit Moderator

‎12-25-2019 11:04 - last edited on ‎05-16-2025 08:30 by Fitbit Moderator

@Cwicer Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your missing data and logging issues. Your data is saved on the Fitbit servers so it won't be deleted. Check your other email addresses to see if you got any Fitbit email there, this will show that you were using that email so try to log with that information. Regarding the log in issues try restarting your phone and if the issue persist try uninstalling and reinstalling the app.

Let me know how it goes.

Alvaro | Community Moderator

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