I never do this but I have received such poor service from Fitbit that I feel it is necessary. My company(over 15,000 employees) partnered with Fitbit for our Active Health and Wellness program. This resulted in thousands of sales from the purchase of a vast range of devices. I contacted Fitbit in regards to my battery life on my versa draining within 7 hours, did some tests, synced a lot of times. End result I need to replace my entire watch because the battery is faulty. Only catch... I am 2 months out of warranty so I am told I am SOL. But! on a good note, thanks to quality of the customer service department, it qualifies me for a 25% off another $200 product and I can also purchase the extended warranty through Fitbit. Such a great deal how could I go wrong right? Except the fact my wife had gone through two Fitbits as well, due to battery, until she said "forget it, I'm sick of replacing it."
Very frustrated because I was extremely satisfied with the Versa and the quality until I find out it would be the most expensive faulty battery replacement ever. No repair centers, no service centers....buy another.
