Low battery life and no vibrations

[Kkeglar]

Over the past 2 wks, around the same time as the update, my Fitbit Versa battery has been draining like crazy and it no longer vibrates. The battery used to last at least 4 days, now I don't even get 2 days out of it. As far as the vibration, it doesn't work on anything. Not on alarms, timers, texts, calls, step goals, etc. I get all of the notifications, they just don't vibrate.  I've searched many other posts and have gone through the troubleshooting suggested for both items, as well as searched te internet and you tube, and nothing has helped at all.

[NellyG]

Hi @Kkeglar  Have you tried restarting the Versa several times? Have you tried a Factory Reset (settings app on the watch and scroll down to About). If these two dont help then please come back here. 

Restart your tracker

[Kkeglar]

I have restarted it 3 times and also did a factory reset and it's still not vibrating. The battery life also hasn't improved. 

[NellyG]

I have flagged a moderator to come and help you

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @Kkeglar, let me give you a warm Welcome to our Community. Thank you for bringing this to our attention @NellyG.

Thanks for tried those troubleshooting steps. I will open a case for you with our Support Team. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

I’ll be around the Community if you need anything else!