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Mac and Windows apps don't work & music takes a long time to sync

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‎04-18-2019 00:03 - edited ‎04-18-2019 00:15

‎04-18-2019 00:03 - edited ‎04-18-2019 00:15

 

A few days ago, I bought the Versa, my first Fitbit device, which I will likely return due to the following issues: 

 

I downloaded the Fitbit app on Windows 10 but the Versa wouldn't connect to the PC. I powered it off and on to see if that did anything. Nope. I then used my iPhone to set it up. It worked.

 

Then I tried to connect it to my PC to add music but it still wouldn't connect. But when I went to the music section, I was able to add files. It seems like it was connected but the app doesn't recognize the connection. Weird. And it took 25 minutes to add 70 songs from my PC. Why are the apps on Windows and Mac so buggy? 

 

That was too slow for me so I reset the Versa and did a clean install using my Mac. Same problems - I had to use the iPone app to set it up. And what's even worse, it took over 2 hours to add the same playlist. Why does it take so long? 

 

When I play my music and when the screen times out and I go back to change the track app goes to the home screen. Why doesn't it just stay in the music app? Is there a setting I don't know of here? 

 

A different tech company has lowered their 3rd series watch to $200 at Walmart. Convince me to not to switch to the fruit company to buy their watch. 

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‎04-19-2019 12:46 - edited ‎04-19-2019 12:48

‎04-19-2019 12:46 - edited ‎04-19-2019 12:48

Hi @SunsetRunner , it's great to see you around! I am sorry for the late response. I appreciate your participation in the Forums and for sharing your experience with Fitbit Versa.

 

Thanks for sharing the details of the difficulties you've experienced with setting up your Versa and transferring music. Thank you for your time and efforts, some users find useful these tips to set up the device and these to transfer music. I appreciate letting me know that you're able to set up the device using iPhone.

 

I could see that you got in touch with our support team about this and recommend you to continue the assistance with them as they will be glad to further assist you on this matter.

 

Thank you for your feedback, we're constantly working on improving our devices and user experiences.

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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