Made a Mistake and chose a new streamlined look for my versa—help!

[Robayne]

I was prompted for two days in a row to try a new “streamlined” look for my versa information and on the second day I said yes.  What a mistake!  It is awful, especially because I rely on my versa for sleep tracking and it is no longer intuitive.  I have to manually add my sleep schedule- it does not do it intuitively and it is no longer providing detailed sleep information about REM and deep sleep. My sleep start time has to be provided by me. Also, I am only receiving pattern information and the number of times I was awake and the number of times I was restless. I would like the previous system back and cannot find a way to do that. 

[SunsetRunner]

Could you share some photos?

[Justinbear]

I am having the same issues, the sleep tracking is hit or miss and now it now isn't even connecting.  It hasn't since wednesday morning.  Needless to say, this is a little frustrating. I have tried restarting blue tooth to avail.  I was going to reset the connection but first thing after hitting the trash icon I got "you will lose all data from this device on your account".   Which would really be frustrating.

[Thatlldo]

I made the same mistake.  My sleep still registers as before, but the interface will not upload properly about 90% of the time.  Even when the Versa has been synced and the info shows on the website dashboard, it fails to appear on the Samsung App.  Sometimes part of the current data shows up and part of the info from the preceding day remains.  It is really buggy and we should have an option to go back to the old display since this new one is a pain in the neck.

[Robayne]

It is ruining my versa experience and no one has any answers or assistance.

Sent From Roseann's IPhone

[Robayne]

I hate the fact that I changed..., it is ruining the versa experience. My sleep data was very important to me and now it is incomplete and inaccurate.
I wish there was some guidance somewhere. They expect users to come up with their own fixes or just accept an inferior experience.

Sent From Roseann's IPhone

[SunsetRunner]

You will only loose data which hasn't been synced @Justinbear

YOu can also try to reinstall the app or reset the Versa to factory defaults which again only deletes data on the watch not in the cloud. 

Resetting the versa is done from the watch itself. 

[Swooten]

My Versa will not hold a charge. I have to charge it every 4 hours. I have turned off all of the apps. And everything possible. This started with the up date. I am very disappointed. 

[Thatlldo]

Hi,

I did get in touch with a so-called advocate on the Fitbit support line. It was a waste of time. They claimed to be unaware of a problem and then when I persisted, they tried to blame it on my phone. The advocate I got to talk with was very skilled at avoiding the problem while continuing to be pleasant in a phony sort of way. I am really unhappy about this glitch. Without the Fitbit App performing properly, the watch is pretty much worthless and a waste of time.

Tom



Sent from Mail for Windows 10

[Robayne]

Thanks!

Sent From Roseann's IPhone

[faybee54]

I also regret switching to the new Fitbit app. What a disaster. It won't sync with my my phone. When I uninstall and reinstall it takes numerous tries (and a long time) to reconnect. It syncs once, and that's it. My watch won't even keep the correct time anymore, overnight it loses 35-40 minutes.  So I'm not even wearing it, since it's no good as a watch. I now have a very expensive piece of worthless junk.  I'm so fed up with Fitbit right now.

[Swooten]

At least mine is keeping the correct time... so far. I read in another post where Fitbit is not acknowledging there is an issue. I am going to call and I hope this isn’t true. 

[Thatlldo]

So it seems that others are having even more trouble than I am. Why isn’t Fitbit concerned about this? The App software update should not really affect the watch itself. It seems like there are problems that definitely need to be explained AND fixed. Fitbit, are you listening?

My phone has been trying to display todays info for three hours now. All I see are spinning wheels with no date and the header stuck on yesterday. When I checked online, the info for today (so far) had been successfully uploaded. It is just the phone App that is not working properly. It is disgraceful that Fitbit would release an update to their App without thoroughly testing it.

---tam

Sent from Mail for Windows 10

[Thatlldo]

OK—Quick update. After waiting all morning for the App to display my data, I shut the app down and restarted it and to my surprise, it came up right away and displayed the info as it should. This app obviously falls into a black hole from time to time, but if shutting it down and restarting it works, at least it is a temporary fix that is inconvenient but less inconvenient than using up the battery on one’s phone and watch waiting for the data to display properly.

Note: In this case I did not reload the app. I just shut it down and re-started it.

---tam

Sent from Mail for Windows 10

[Swooten]

I just got off of the phone with them. They sent me an email for a new one. I do not get a new band. I also have the option to purchase a different one for 1/2 price.
They say it is not refurbished and she did acknowledge that something is wrong and they don’t know what but are working on it.
My advice would be is to call them.

Sent from my iPhone

[Justinbear]

So I ended up purchasing a new phone today, a OnePlus 7 and it is working fine now. So weird... Also not a practical thing to resolve the issue.

[JuanJoFitbit]

Hie everyone! I'm sorry about the late response. However, I would like to follow up and would like to know if the issue persists or if it got resolved.

I appreciate your feedback since this helps us to keep improving.

[Swooten]

I received my new “bit” in the mail today. Am trying to find out my next move.
Thanks for asking
Stephenie Wooten

Sent from my iPhone

[Thatlldo]

Juanho

Indeed the problem persists, but it seems to change from time to time. Sometimes the interface actually works and sometimes it behaves unpredictably but does not display info properly and sometimes it does not display any info at all.

But today there was a new issue as well. When I started the app it sent me to a login page. That does not usually happen. Then when I tried to login, I got a message the Fitbit.com was down for maintenance. Eventually I tried logging into the Fitbit website from my computer and although it took an extremely long time, I did get logged in. I tried the app again and it logged in as well. At first all counters read zero. Then as I was typing this message, the App updated with the correct information. And it seems to be working normally.

I checked the dashboard on the Fitbit website and after refreshing the page, it too displayed today’s information. I received some instructions for correcting the issue from the Fitbit support team, but they are very complicated and I have not had time or energy to try them yet.

So that is the latest from the troubled world of the new Fitbit App interface.

---tam

[faybee54]

After numerous repeated attempts to sync failed, I called support. They
were not able to resolve my problem and since my Versa was still under
warranty, they are sending me a replacement. They mentioned there may be an
issue with android version 9. I don't buy it since my phone hasn't updated
recently. The only thing that updated was the android Fitbit app. My Versa
stopped syncing the same day the update ran.