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Major issues after update to 35.70.7.21 (Feb 2020)

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Prior to the recent update, my Versa 2 was acting just a little quirky (stopped syncing once, hard to get the update to connect and work). 

 

But immediately after the update, it's begun malfunctioning terribly.

 

* I've caught it suddenly rebooting three times, no idea if it's happened more.

* Twice I've gone to sleep w/ high battery and woke up with a dead watch

* The most common one is the touchscreen stops responding entirely. As I write this, if I turn my wrist or hit the button, the screen turns on, hit the button the screen turns off - but the touchscreen does not work at all, no slide down, no sideways, no touch response at all.  If I reboot it, it will start working again. This has happened at least 5 times this week - twice since last night.

 

Otherwise, it seems normal - clock is right, the app synced ok, I just cannot use or control it at all.

 

Prior to the update, it was functioning fine. No reboots, good battery, normal touchscreen.  This device has never been wet, or dropped, or suffered anything and is barely a month old.

 

Is anyone else experiencing something similar near this last update? (Or at all)

 

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Hi @mikelcu, it's nice to see you in our Community Forums. I am sorry for the delayed response.

 

Thank you for sharing the issues you're experiencing with your Versa 2 after the update. I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this. You're in good hands now, please continue working with them. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Similar to Mikelcu I have recently had issues with loss of touchscreen functionality, issues with syncing  & an overnight battery drain from 95% down to 11% because FitBit was running in the background. I worked with FitBit support & since they couldn’t resolve it they offered me 25% off a new device; not a solution 😐

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