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Manually logged exercise no updating the weekly exercise goal.

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‎08-20-2019 19:16 - last edited on ‎08-21-2019 17:59 by

‎08-20-2019 19:16 - last edited on ‎08-21-2019 17:59 by

This is very frustrating and I think a failing by Fitbit to update the App. Yesterday I forgot to wear my Fitbit while playing tennis. My Versa was on its charger at the time. When I got home I manually logged the time and duration for the hour+ that I played tennis. It shows up in my exercise area but says it is not synced. If I try updating, the app stubbornly refuses to recognize and sync the data to give me credit for exercising that day. 

Maybe this because it doesn’t have a corresponding activity tracked at that time since the device was on its charger. 

As far as I’m concerned, if I enter data manually it should be synced, recognized, and recorded by the app - regardless! End of story! Please fix this. (Or if someone has a solution please let me know.)

thanks!

 

 

Moderator edit: subject for clarity

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‎08-21-2019 18:01

‎08-21-2019 18:01

Hello @DH_Marin, it's nice to see you again in our Community Forums. 

 

I am sorry to hear about the issue you're experiencing with updating your exercise goal. I am sorry that you are going through this situation, I totally understand how you are feeling. Thank you for letting me know that "Tennis" activity is showing in your exercise area, but it won't update your weekly exercise goal. I appreciate your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-04-2019 09:49

In response to LiliyaFitbit

‎09-04-2019 09:49

Thank you but has been an ongoing issue for the entire 9 months I’ve had my versa. I don’t think any actual attention has been given to this problem since it seems there should be a trivial fix for it. It is not an issue with the versa itself but the app. If I log an exercise manually (for example in a case where I exercised while my Fitbit was on its charger), there should be no need for it to try to sync with active minutes or calories burned since they weren’t recorded anyway. Otherwise I wouldn’t have needed to manually log the workout! I want the manually logged exercise to show up and be credited in my weekly exercise tracking log please! The rest of the app works great but this one issue is very disappointing - especially because it seems to be getting ignored even though it seems it should be trivial fix to the app. How about a simple “lock sync” option instead of Fitbit having to sync for you?

thanks for listening...

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